Sorry

As a church we currently use a balanced scorecard, that includes some tangibles but many measures are intangible. At the start of each year the core leaders determine what sucess would look like and then provide a monthly account of how they feel that is progressing. This is presented at a monthly leaders meeting where views can be challenged and leaders held accountable to one another. This maybe easier as we are still fairly small (but growing quickly for the UK!) and most people are volunteers not staff. But this approach has really helped in ensuring that we are progressing forwards in all areas not just those that are easier to measure.

Love to hear more though about how largely churches tackle these issues.