Everyone Greeted Us All the Time
After two days at this resort, I was so enamored with the quality of customer service that I intentionally began studying it. (I even interviewed several of the staff members to learn more about their training.)
When I visit one of our campuses, I generally come unannounced. On a recent weekend, Amy and I visited one with great excitement. Walking into the building, I wanted to see how long it would be before someone greeted us. Believe it or not, I walked by two staff members who didn’t even look up or greet us. Once inside the building, we stood still for several moments, wondering if anyone would say “Hi.” We seemed to be invisible to dozens of people who passed us by—and we’re the pastors of the church! Needless to say, we’re working on improvements at that campus.
At the resort, I noticed that everyone greeted us all the time. We never passed a single resort employee who didn’t greet us. Even the housecleaning crew—who were learning to speak English—went out of their way to be extremely nice. No one was intrusive. Everyone was friendly.
I’d love it if ALL our church members (and especially staff members) greeted everyone all the time. For most of us, it will take some intentional effort. But the effort will be worth it.
It’s sad to me that a resort has better hospitality than most of our churches. Let’s work to change that!