Most things I experience meet my expectations.
- I expect the movie that claims to start at 7:05 not to start until 7:23 after forcing me to watch previews.
- I expect McDonalds’ Big Macs taste about like they did when I was a kid.
- I expect to speak to someone who barely speaks English whenever I call my satellite television company.
I love when someone exceeds my expectations:
My wife and I went to a restaurant called Deep Fork. They exceeded our expectations over and over again.
The waiter brought us free appetizers (with meat in it). When he discovered later my wife rarely eats meat, he brought a different and “meat free” appetizer. When I asked about the difference between two steaks, he offered to combine the peppercorn with my preferred piece of beef for the cheaper price.
Besides exceptional service through the dining experience, at the end of the meal when we declined desert, he brought us two small free deserts to say “thanks” for dining with them.
I gladly left a HUGE tip on an already expensive tab and told all my friends they had to go. Why? Because they exceeded my expectations.
How do you think “the church” can exceed people’s expectations?